Shipping policy
Order Processing Time
All orders will be processed within 1-2 business days. You will receive a confirmation email once your order is ready for pickup or has been shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated at checkout.
Estimated delivery time:
Within Hong Kong, Domestic : 2 - 3 business days.
International (Canada, US, Australia, UK, etc.) : 2 - 16 working days, depends on shipping option selected
- Please note that delivery may vary based on your location, carrier schedules, and international customs processing.
- For special requests, feel free to contact us, we’ll do our best to assist.
Order Tracking
Once your order has shipped, you can track it in real time using the Shop app.
Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost, Stolen, or Damaged Packages
- If your package is marked as delivered but you have not received it, please check with your local post office or neighbors first. If the package is still missing, contact us, and we will assist you in filing a claim with the carrier.
- If your order arrives damaged, please email us within 2 days of delivery with photos of the packaging and product so we can assist with a resolution.
Store Pickup is Currently Unavailable
We’re actively working on establishing local sales points. If you have suggestions or know where you’d like to see our products, please don’t hesitate to contact us. We’d love to hear from you.